SHIPPING & RETURNS

How long will it take for my order to ship?

Orders generally take 2-4 business days to process before shipping. However, in the event if an item is on backorder or presale processing time can take up to 4 weeks (unless otherwise stated in the product description). You will receive an email with tracking information once the order is packaged, labeled, and ready to be picked up by the mail courier.

 

Why have I not received my order yet?

All Orders may take up to 3-5 business days to be processed. Domestic shipping can then take up to 5 to 10 business days.

Dopeasf will ship partial orders. If items are out of stock, you will be notified by email. There will be an option to wait, other times the items will not be available again so a refund will be processed. Either way we always email to let you know.

I

did not receive a confirmation email, what should I do?

Please contact us at customercare@dopeasf.com and we’ll confirm that your purchase went through.

 

Tracking shows my package as delivered but it isn’t here. Where is it?

In the event your item was marked as delivered by the Postal Service and has not arrived, you need to reach out to your local post office ASAP. Don’t worry tho there may be a chance your item may have prematurely been scanned and marked as delivered. In the event this happens your item may arrive a day or two after the fact. If you have not received your items by then please do not hesitate to contact us.

 

What if my tracking says “return to sender”?

If you have received a notification indicating your package was returned to us it will also give a general explanation why. This can happen for a variety of reasons, including, but not limited to: a typo in your address, missing apartment and or suite number, being marked as unclaimed, etc.

 

Dopeasf has no responsibility in your package being returned.

 

When your order makes its way back to us it will be processed and you will receive a refund for order. The general processing time can take anywhere from 7 - 10 business days. The refund will be processed using your original method of payment. For credit/debit card refunds it can take an additional 3-5 business days to hit your account. If you’d like us to attempt a second shipment, we will send you an invoice for additional postage.

 

There is nothing we can do until the package arrives, but if you do notice your order is being returned and you want to let us know you are welcome to contact us through customercare@dopeasf.com. Be sure to include your order number in your email. Our team will make a note on your customer account that the package is being returned.

 

What if I entered the wrong shipping address?

Please contact us at customercare@dopeasf.com right away. We will do our best to change the address before the package goes out for delivery. If the package has already been shipped, you may be charged for additional shipping and handling.

 

How does international shipping work?

At this time we currently don’t offer International shipping. If you are not within US territories we ask that you email us and we will try our best to accommodate.

 

What is your return/exchange policy?

We are only able to process a return or exchange request within 14 days from the date you receive your order. Unfortunately, we will not be able to accommodate any requests falling outside of these guidelines.

 

All items must be returned in their original condition and must not be washed, worn, or altered in any way.

 

We are unable to accept return or exchange requests for any limited edition, clearance, or sale items.

 

Please send the item back with a note stating that you would like a refund or what you would like to exchange it for. You must include the item chosen for exchange, size (if applicable), and the original order number. The item chosen for an exchange must be of equal or lesser value (the difference will be refunded). If you do not follow these directions, your exchange will NOT be processed and we will refund you for the returned item.

You are responsible for shipping the item back to us and all costs associated with the return shipment. If you do not obtain a tracking number or insurance for your package we will not be able to confirm receipt and cannot be held responsible for any lost packages. If there are any issues with your request (ie. the item requested is out of stock) we will contact you via email.

 

This process can take up to 10 business days depending on the volume of returns/exchanges.

 

Our address is: 1441 E Buckeye Rd. unit 202093 Phoenix, AZ 85036

 

Can I get a return label?

Please note we DO NOT supply return labels for general returns/exchanges.

You will be responsible for return shipment costs and reshipment costs (when applicable).

 

I received the wrong size/item, how can I get this fixed?

Tho it’s not common but mistakes do happen. You may receive the wrong size, color, or item. Please contact a representative at customercare@dopeasf.com. We will work with you to get the issue resolved. Please understand that we will not be able to accept items that have been washed or worn.

 

What if I am not satisfied with the quality of the item I received?

We strive to provide items with the highest quality to our customers. Please contact us at customercare@dopeasf.com. We will work with you to get the issue resolved. You may be asked to send in a photo and return the item. Please understand that we cannot accept items that have been washed or worn.

 

Note: All items are manufactured to look as close as possible to the mock image displayed in the store. Any distress in the shirt or print visible in the mock will be on the final product.

 

What if one of the items is out of stock?

We try to typically have items restocked within a few weeks. There maybe times, where an item will not be restocked because it was a limited edition run item or to make room for new products.

 

What if I received my order, but it’s incomplete?

If you received your order and it’s missing items, please contact customer support at customercare@dopeasf.com. You must notify us of any problems with your order within 5 businesses days of the delivery date.

 

I have emailed Dopeasf but have not received a response. Is anyone there?

Apologies, due to the high volume of emails we receive, we may not be able to respond to every email immediately. Please be patient with us. We will contact you as soon as possible and do our best to resolve any issues with your order at our earliest convenience.